MBA 530 Riordan Gap Analysis

Introduction Riordan Manufacturing is a Fortune 1000 company that produces bendable products for a wide variety of customers. In an attempt to make up revenues and ameliorate customer service they have recently introduced a return of changes to their manufacturing and service forge. These changes have resulted in employee retentiveness and teleph ace wire of work ecstasy problems which they argon attempting to address. Situation Analysis get it on and Opportunity Identification Riordan Manufacturing is a global p outlastics producer that employs 550 mass and has projected annual earnings of $46 million on revenues in excess of $1 billion. Their deed facilities are laid in Albany, Georgia, Pontiac, Michigan, and Hangzhou, China. They also have a research and cultivation facility at their corporate plate in San Jose, California. Their major customers are automotive parts manufacturers, aircraft manufacturers, the plane section of Defense, deglutit ion makers and bottlers, and appliance manufacturers. Riordan has been experiencing declining sales and uneven profits e reallyplace the last two years. In response, the company is changing their sales process to a customer relationship management (CRM) dumbfound which operate their clients by sales teams rather than individual salespeople.

to each one team is comprised of a sales person, product engineering specialist, and customer service representative. Riordan has implemented a Six Sigma quality rise out and achieved ISO9000 certification. Some of their manufacturing work has been redirected to a new locate in China and plants have been restructured into self! -directed work teams. During this time, employee retention and job satisfaction scores have decreased. Stakeholder Perspectives/Ethical Dilemmas Riordans stakeholders are divided into three groups. Riordans customers are very harm sensitive and at the same time wear to gull the dress hat thinkable product at the best possible price. Riordans non-management employees are...If you want to get a in full essay, run it on our website: BestEssayCheap.com

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