General Hospital - 1158 Words

Conflict Resolution at General Hospital August 28, 2010 Conflict Resolution at General Hospital The current conflict Conflict as defined in the text is a process in which one party perceives that its interests are being opposed or negatively affected by another party (Hellriegel/Slocum, 2011). In the case of General Hospital, the two parties at odds are the CEO Mike Hammer and the physicians represented by the Director of Medicine Dr. Mark Williams. Mr. Hammer also faced opposition from the hospitals’ board of trustees. The conflict stemmed from the fact that the hospital was no longer competitive and was losing money. Mr. Hammer was unable to convince the physicians or the board to adhere to any cost containing measures or†¦show more content†¦They will now have to develop their niche because of the new medical center but again that should not be a problem because of the skill level of their current staff. Three years ago, the organization I work for underwent a reorganization process. We followed the team approach and were able to see results in cost savings, and became more competitive in our field within the second year. Use of negotiation to achieve buy-in Negotiation is defined as â€Å"a process in which two or more interdependent individuals or groups perceive that they have both common and conflicting goals state and discuss proposals and preferences for specific terms of a possible agreement (Hellriegel/Slocum, 2011, pg.395).† Mr. Hammer mentioned â€Å"Good cop, bad cop† in his conversation with Ms. Harding. There plan is to use the Distributive Negotiation Strategy. Hellriegel/Slocum explains that one characteristic of this strategy is to sway the other party to your side by alternating sympathetic with threatening behavior (pg.397).† In this situation, Hammer has taken the role of sympathizer and Harding is in the threatening role. Based on the actions taken by Ms. Harding in regards to Dr. Boyer, her style could also be seen as ultimatums. After the bold move to implement change without warning by Harding, the medical director and the physicians were ready and willing to discuss their concerns. What is needed here is mediation. Both sides neededShow MoreRelatedLancaster General Hospital : A Voluntary, Non -profit Hospital Essay1584 Words   |  7 PagesLancaster General Hospital is located in downtown Lancaster County. They are an acute care hospital that has 533 inpatient beds with 142 of them being semi-private rooms. The hospital is expanding, adding all private rooms for patients. The $60 million renovation will turn the hospital into six-stories. According to Lancaster General Health, â€Å"private-room design also reduces noise levels and traffic in and out of patient rooms and contributes to a reduction in patient stress levels, which in turnRead MoreGeneral Medical And Surgical Hospital Industry1820 Words   |  8 Pagesanalysis serves to explore the General Medical and Surgical Hospital industry, which is comprised of companies that provide medical, diagnostic and treatment services to people on an inpatient and outpatient basis at spec ialized medical, surgery, emergency and other healthcare facilities. Hospitals maintain inpatient beds and usually provide other services such as outpatient services, operating room services and pharmacy services (First Research, 2014). These hospitals offer a variety of services whichRead MoreAnalysis Of The Rotherham District General Hospital Essay2068 Words   |  9 PagesLast year management guru sir Gerry Robinson came to help Rotherham district general hospital. 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